Terms & Conditions | Wallpaperandmural

The placing of an order constitutes acceptance of these terms and conditions of business. These terms and conditions are not open to alteration and shall be seen as incorporated in all orders for the supply of products, services and materials by Wallpaperandmural Vinyl & Crafts Ltd.


Custom/ customised products/ orders is defined as:

Any bespoke piece or stock website good that is altered or amended by our design team or associated designers in any way to meet a specification outside of the stock product’s original parameters. This does not include colour selection from our pre-set chart on standard products, nor the input of text ie a name for products that require such information as standard.

Standard/ stock products/ order is defined as:

Any product available to purchase through our website that do not require artwork, alterations or design by our team or associated designers.


Unless otherwise stated a quotation is open for acceptance for a period not exceeding 30 days from the date of supply.


Wallpaperandmural Vinyl & Crafts reserves the right to alter prices without notice and all prices quoted are strictly estimations and may be subject to subsequent alterations if circumstances deem it to be reasonable. This decision rests with Wallpaperandmural Vinyl & Crafts. Quantity discounts will be considered on request, but are not guaranteed.


Due to high cost of processing and transportation, a minimum order charge of £50 will apply on all custom products, unless otherwise stated.

5. VAT

All prices quoted are subject to VAT at the subsisting rate. All products displayed on the website include VAT as standard.


An order or an acceptance of a quotation must be accompanied by sufficient information to enable Wallpaperandmural Vinyl & Crafts to proceed with the order. Any modifications must be agreed in writing and reference must be made to any special quotation, which has been given. All telephone and verbal orders must be confirmed in writing immediately. All communications relating to orders should specify the number and date of the original order together with a description of the goods. Wallpaperandmural Vinyl & Crafts will accept no responsibility for losses arising from non-observance of these requirements.


Wallpaperandmural Vinyl & Crafts retains the title to the goods until all amounts due from the client are paid. In the event of a client being unable to pay his debts, the company may enter the client’s premises and recover the goods, which are its property by virtue of this clause.


Wallpaperandmural Vinyl & Crafts aims to complete all projects within 7 working days (Monday to Friday inclusive) unless otherwise stated by a member of our team. The 7 working day period for custom orders begins only when the client has approved final artwork and until such time the order and its turnaround time will be unspecified. Delivery time is in addition to the average production turnaround and this must be considered before placing an order.


Wallpaperandmural Vinyl & Crafts will use its best endeavours to ensure that all orders are completed on time. In the rare event of missing a deadline, Wallpaperandmural Vinyl & Crafts will take reasonable steps to remedy the situation. However, Wallpaperandmural Vinyl & Crafts does not accept liability for damages beyond the products and services supplied or beyond the total value of the invoice. Any actions taken by Wallpaperandmural Vinyl & Crafts to remedy the situation should be seen as a token of good will and not an admission of guilt.


Wallpaperandmural Vinyl & Crafts uses only reputable couriers and in most cases, all orders are sent out on a next day service within the UK. If you haven’t purchased an express shipping option your order will be sent with Royal Mail and in these cases, it is not uncommon for deliveries to arrive a couple of days after dispatch (UK only). For information regarding our international shipping options, please contact our sales team.

While we do all we can to mitigate against loss, delay and damage occasionally courier experience issues that are outside of the control of Wallpaperandmural Vinyl & Crafts. In these circumstances, while they are unfortunate, Wallpaperandmural Vinyl & Crafts does not recognise responsibility or provide compensation for delays. Any actions taken by Wallpaperandmural Vinyl & Crafts to remedy the situation should be seen as a token of good will and not an admission of guilt.


Due to the nature of the product it is reasonably expected that superficial paint damage might occur during installation and or removal. Wallpaperandmural Vinyl & Crafts take no responsibility for any such damage and all products are strictly used at the sole risk of the customer. Wallpaperandmural Vinyl & Crafts is not liable in any circumstance and will not offer any remedy, whether monetary or otherwise.


While Wallpaperandmural Vinyl & Crafts Ltd will advise on the most suitable products for each application surface, it remains the customer’s sole responsibility to check the application surface and ensure its structural suitability before placing an order. Any damage caused to an application surface (e.g. glass partitions, windows, walls (all construction types) etc.) remain the sole responsibility of the customer even if damage is caused after interaction with any product or service supplied by Wallpaperandmural Vinyl & Crafts Ltd.


Surfaces that require preparation include textured walls, fragile structures or surfaces that have broken down over time including but not limited to poor paint works and finishes. All painted surfaces must be left undisturbed to fully cure for a minimum of 4-6 weeks unless otherwise stated, as different material will vary.


An unusable surface is defined as those which are heavily textured, fragile or show signs of excessive expansion and/or shrinkage, or those which alter due to extreme temperature changes from the physical environment including air-conditioning and heating systems. This list is not exhaustive. If you wish to place a graphic near a heat or cooling source you must inform Wallpaperandmural Vinyl & Crafts at the first point of contact before quotation.


Whilst we use industry recognised removable material, Wallpaperandmural Vinyl & Crafts do not accept and liability for damage caused to any application surface. All products are purchased and used solely at the purchaser’s own risk. For more information regarding our material please contact our sales team at sales@wallpaperandmural.com


Our Christmas products are produced using industry recognised short-term removable materials, but whilst they are designed not to cause any damage Wallpaperandmural Vinyl & Crafts offers no guarantees that damage will not occur. Our Christmas products arrive with a small test sample that must be tested on your surface and removed after 7days to check the surface’s suitability. However, Wallpaperandmural Vinyl & Crafts does not accept responsibility for any damage and our products are used at your own risk, please see our returns and refund policy for more information.

When removing your Christmas wall or window sticker we recommend the use of a hairdryer at a distance on a low to medium setting to warm the adhesive to ease the graphics from your window or wall.


Whilst we use industry recognised floor graphic materials that are specifically designed for the purpose, Wallpaperandmural Vinyl & Crafts accepts no liability for trips, slips and falls that occur as a result of their use. It is the consumer’s sole responsibility to account for all graphics, specifically floor stickers, in health and safety risk assessments. Customers are also responsible for monitoring the health of the graphics after they have been applied to take all steps to ensure safety remains paramount.


All customers ordering manifestation or graphics for glass or windows are solely responsible for ensuring that the designs and their install meet all requirements and standards. All customers remain fully responsible for ensuring compliance even when the product is designed or commissioned by Wallpaperandmural Vinyl & Crafts Ltd. Wallpaperandmural Vinyl & Crafts Ltd accepts no responsibility for failure to comply with any requirements or standards and will not be a liability for any claim made as a result of damage, accident or injury.


Wallpaperandmural Vinyl & Crafts accepts no liability for damage caused by the installation by self-installation or by any third party not authorised by Wallpaperandmural Vinyl & Crafts including but not limited to painters and decorators, other graphics installers and self-application. Self-application is defined as an installation by anyone associated with the end user and/or purchase agent who is not a professional authorised by Wallpaperandmural Vinyl & Crafts Ltd. Third-party installation should not be booked before the products supplied by Wallpaperandmural Vinyl & Crafts are delivered and checked thoroughly by the purchaser. Wallpaperandmural Vinyl & Crafts is not labile to pay any fees associated with a third party installer if the graphics are delivered later than estimated or in some way faulty.

Upon receiving delivery of any Wallpaperandmural Vinyl & Crafts product it is recommended that you arrange to install at the earliest opportunity. Failure to do so may result in the adhesive losing its strength, which will reduce the life of the product and/ or cause it to peel.

If the installation isn’t able to occur immediately, it is recommended that you remove the product from its box or tube and store it flat to stop the material gaining a permanent curve. Once stored as described we would recommend that it is installed within 6 months. If the installation occurs later than this recommendation or the product is not stored as described above, Wallpaperandmural Vinyl & Crafts will not be responsible for any adhesion issues that may occur.


Wallpaperandmural Vinyl & Crafts is not responsible for any damage caused to any surface during the removal of any graphic even with when using our derig service. However, Wallpaperandmural Vinyl & Crafts will accept responsibility and liability in a situation where the incorrect material (this does not cover incorrect colours of the same material type) was supplied or damage was caused by the error of the install team. Please note Wallpaperandmural Vinyl & Crafts holds the sole right to decide if the damage was caused by error and will investigate the circumstances in order to decide. Please note this decision is final and cannot be appealed.

All wall graphics designs performed by anyone other than an authorised agent of Wallpaperandmural Vinyl & Crafts’s should use a heat gun or hairdryer at a distance on a low or medium setting to soften the adhesive to aid removal. When the adhesive is warm begin to peel a corner of the graphic back and peel the sticker against itself to reduce the likelihood of damage occurring.

Please note that any heat used should not be so great as to cause the material to singe or burn and if this happens you should stop immediately, place a damp cloth on the singed area and ventilate the room.

Please note, when using Wallpaperandmural Vinyl & Crafts for the de-rig of installed graphics at an event/venue, time must be agreed between the client and Wallpaperandmural Vinyl & Crafts from which de-rig can commence. Any delays will incur additional charges​. You will be given a 10 minute grace period, however, anything more than this will be charged at £500 per hour there on. ​Please note in some instances, due to health and safety reasons, the venue/event space must be cleared of all non-essential persons in order to allow for the installers to use any necessary equipment.


Vector artwork must be submitted in an original file, which must be saved as a .ai, .eps or .pdf file. All files need to be submitted ready to print unless an artwork service is included in the order or otherwise stated. Any amendments needed beyond that which is normally expected will be chargeable at £50 per hour per artwork.

All images for wall murals must be submitted as high-resolution jpeg or tiff files (at least 150dpi at 100% or 300dpi at 50%). Whilst Wallpaperandmural Vinyl & Crafts will endeavour to advise on the most suitable images for the purpose, however, all images will lose a degree of quality when scaled up to the size of a wall. Wallpaperandmural Vinyl & Crafts will print a sample for all custom wall murals as standard to check the quality. In instances where quality falls below the expected standard at a viewing distance of a meter, Wallpaperandmural Vinyl & Crafts will send the customer the printed sample to decide if they wish to proceed with the selected image.

If deadlines of artwork submission are communicated, the purchaser and all agents associated with them must adhere to the timeline. If this timeline is negatively altered due to missing submissions, Wallpaperandmural Vinyl & Crafts holds the right to change the delivery date or delay or cancel the installation, irrespective of the graphics purpose including if they are needed for specific date or event.


By placing the order and sending over artwork a client declares they hold the right and correct licences to reproduce all text, images, artwork and digital files supplied. This means that the client fully assumes absolute liability for any resulting violation of copyright in any action brought by a third party.


You have the right to cancel your order without reason at any time within the ‘cooling off period’ of seven working days from the date the order is placed, however, this does not include customised products if works have already begun. Customised products are defined above. Works are defined as any actions taken by the Wallpaperandmural Vinyl & Crafts team or associated designers to begin tasks that are directly linked to the process of producing an order. Gift vouchers are also non-refundable. Click here to see our full returns and refund policy.


Wallpaperandmural Vinyl & Crafts offers a 30-day returns policy that commences on the date an order is placed for products in their original condition and packaging. Refunds are not accepted on custom products but are available on all stock items.

Wallpaperandmural Vinyl & Crafts doesn’t take responsibility for damage to either the product itself or the application surface during installation or removal. Nor is liability acknowledged for damaged occurred in storage after the product has been delivered. Click here to see our full returns and refund policy.


Wallpaperandmural Vinyl & Crafts advises the client to insure the materials for their full value against all risks, loss or damage at all times including but not limited to fire, water and smoke damage or other accidental damage or acts of God.


These terms and conditions are governed in accordance with English and Welsh law. Consequently, the courts of England and Wales have exclusive jurisdiction of any claim that arises in connection with this incorporated agreement, including but not limited to non-contractual disputes or claims.